now in your cart 0 items

FAQ

How can I check the status of my order?
Do you accept International Orders?
What is your Shipping and Returns Policy?
Will my Personal Information be Safe?
Do you offer gift certificates?
How to purchase Gift Certificates?
How to send Gift Certificates?
How to buy with Gift Certificates?
How to Redeem Gift Certificates?

How can I check the status of my order?

Our website will automatically notify you about the order status through your registered email. Also, you can log in our web site to check the order status. At any time, you can also check them on My Account or contact us to inquire about the progress.

Back to top

Do you accept International Orders?

We do ship orders outside of the United States. Shipping and handling charges are automatically calculated during the checkout process. International shipping rates are based on the size, weight, value, and destination of the package being shipped. For an accurate shipping quote, you should add the items you wish to order to the shopping cart, click on "Checkout", and enter your shipping address and payment information. You will then have the opportunity to select a shipping option and see the cost associated with each option before submitting your order. If you should choose not to place an order, you will be able to cancel before submitting the order and without being charged.

Back to top

What is your Shipping and Returns Policy?

Please refer to our Shipping and Returns page for more details.

Back to top

Will my Personal Information be Safe?

When you register on our website or place orders, all personal information such as billing name, address, and purchase details are retained in our secure databases. We do not store or mail your credit card numbers. Credit card details are processed via secure transaction servers at PayPal. Privacy policy details are here.

Back to top

Do you offer gift certificates?

Yes, we do offer a gift certificate via e-mail. For more information, please continue to read the information below.

Back to top

How to purchasing Gift Certificates?

Gift Certificates are purchased just like any other item in our store. You can pay for them using the stores standard payment method(s). Once purchased the value of the Gift Certificate will be added to your own personal Gift Certificate Account. If you have funds in your Gift Certificate Account, you will notice that the amount now shows in the Shopping Cart box, and also provides a link to a page where you can send the Gift Certificate to some one via email.

Back to top

How to Send Gift Certificates?

To send a Gift Certificate you need to go to our Send Gift Certificate Page. You can find the link to this page in the Shopping Cart Box in the right hand column of each page. When you send a Gift Certificate, you need to specify the following. The name of the person you are sending the Gift Certificate to. The email address of the person you are sending the Gift Certificate to. The amount you want to send. (Note you don't have to send the full amount that is in your Gift Certificate Account.) A short message which will appear in the email. Please ensure that you have entered all of the information correctly, although you will be given the opportunity to change this as much as you want before the email is actually sent.

Back to top

How to buy with Gift Certificates?

If you have funds in your Gift Certificate Account, you can use those funds to purchase other items in our store. At the checkout stage, an extra box will appear. Enter the amount to apply from the funds in your Gift Certificate Account. Please note, you will still have to select another payment method if there is not enough in your Gift Certificate Account to cover the cost of your purchase. If you have more funds in your Gift Certificate Account than the total cost of your purchase the balance will be left in your Gift Certificate Account for the future.

Back to top

How to redeem Gift Certificates?

If you receive a Gift Certificate by email it will contain details of who sent you the Gift Certificate, along with possibly a short message from them. The email will also contain the Gift Certificate Redemption Code. It is probably a good idea to print out this email for future reference. You can now redeem the Gift Certificate in two ways.

1. By clicking on the link contained within the email for this express purpose. This will take you to the store's Redeem Gift Certificate page. You will then be requested to create an account, before the Gift Certificate is validated and placed in your Gift Certificate Account ready for you to spend it on whatever you want.

2. During the checkout process, on the same page that you select a payment method there will be a box to enter a Redemption Code. Enter the Redemption Code here, and click the Redeem button. The code will be validated and the amount added to your Gift Certificate Account. You can then use the amount to purchase any item from our store

Back to top